About Ikon Ikon is a private Institute of Higher Education focussed on the Healthcare, Early Childhood Education, and Community Services sectors. Ikon’s mission is to nurture and empower people towards meaningful careers, positively impacting the communities it serves.Ikon operates nationally with campuses in Sydney, Melbourne, Brisbane, and Perth, as well as online. It currently has around 600 domestic and international students across its 3 bachelor programs.Ikon is part of the ASX-listed EDU Holding Limited Group.About the RoleSupporting the Education Manager. this is an entry-level role if you are looking to develop your career in a closely-knit education environment. The primary responsibility of this role is to provide advice and information support to lecturers and students on a day-to-day basis.About you:You are passionate about providing an outstanding customer experience and willing to learn as you go. You will have great attention to detail, well-developed problem-solving skills, and the ability to liaise with other teams to achieve results.You have the ability to manage your own time effectively to complete deadlines and multi-task through the priorities of the day.Role responsibilities:Act as the primary point of contact for the FacultyAttend to front-desk duties on campusSupport with student enquiries, on phone, face to face, and in emailsOrganise classrooms to be fully provisioned for lecturersWork within the Student Experience team on standard data entry as required after trainingWorking to prepare the campus for orientations and open daysActive participation in open days, orientations, special events, and graduations alongside the Student Experience TeamExperience:One (1) or more years of experience in a relevant industry and/or have equivalent qualifications and/or professional experience Demonstrable organisational and planning skills with the ability to multi-task and prioritise to ensure successful completion of all responsibilities and tasksUnderstanding of academic services, having worked in an education environment preferred, but not mandatoryDemonstrated experience working with Student or Learning Management systems desirable, but not mandatorySkills:Outstanding customer service skillsExcellent numeracy, oral and written communication skillsProactive work habits with a demonstrated eye for detailIT literacy particularly the Microsoft Office environmentPeople skills Highly developed interpersonal skillsAbility to work both independently and collaboratively at an operational level.Understanding of academic services, having worked in an education environment.What makes working with us exciting:Paid birthday leaveWork-life balanceTraining and development opportunitiesJob rotation and career progressionA positive culture and fun teamDiversity & InclusionWe celebrate our diversity and strive to reflect contemporary Australian society to better serve our students. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and people of all ages.Next Steps:Please send your CV and cover letter to bonnie.ballete@eduholdings.com.auWe are only able to consider applicants with the right to live and work in AustraliaOnly shortlisted candidates will be notified of the outcome of their applications 50000 AUD Melbourne 3000